CozyMacApps policies

Refund policy

Help with a purchase, a technical problem or a charge you do not recognise.

Last updated 31 October 2026.

Who handles payment refunds

CozyMacApps, Australia, supplies CozyZip. Paddle is the merchant of record for paid orders and processes payment refunds. Contact [email protected] for app or licence help, or Paddle's buyer support for an order, receipt or payment.

Change-of-mind requests

For a change-of-mind refund, contact Paddle promptly and within 14 days of the transaction. Paddle reviews discretionary requests individually under its refund policy; requesting within that period does not automatically guarantee approval.

This discretionary window does not limit statutory withdrawal rights, rights relating to defects or misleading descriptions, or any other mandatory remedy. Please contact us even if more than 14 days have passed when you believe you have such a right.

Partial refunds by agreement

Where a full refund is not required, we may propose a partial refund through Paddle. We will explain the proposed amount and any effect on licence access before you agree, subject to Paddle's terms and approval. This is considered individually and is not a guaranteed refund amount.

We do not impose a processing-fee deduction that reduces a full refund you are entitled to under applicable law or Paddle's terms.

Problems with CozyZip and consumer rights

If CozyZip is defective, materially different from its description or otherwise fails an applicable consumer guarantee, contact us with the problem. Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or another remedy. We can help with the app and coordinate with Paddle about the transaction.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including those under the Australian Consumer Law. A licence's commercial label does not itself remove rights that apply to a purchaser. Applicable statutory cancellation or withdrawal rights also remain available under Paddle's Buyer Terms.

How to request help

Use the support link in your Paddle receipt, or visit paddle.net to request a refund.
For a technical or licensing issue, email [email protected] with your purchase email, receipt reference if available, and a short explanation.
Do not send card numbers, card security codes, passwords, licence keys or private archives. We will explain any additional information needed to identify the order safely.

Processing and access after a refund

Paddle returns approved refunds through the original payment method where possible, under its policy and applicable legal timeframes. The time a refund takes to appear depends on Paddle and your payment provider. Refunds are processed by Paddle rather than as a separate direct payment from CozyMacApps.

A fully refunded commercial purchase no longer grants commercial usage rights, and its licence can be revoked. Records needed for billing, fraud prevention or legal obligations may remain. A refund is separate from a privacy deletion request.

Free personal licences and news

A US$0 personal licence has no purchase payment to refund. You can stop using it or contact support about its records. News subscriptions are optional: unsubscribing from news does not cancel your licence or request a payment refund.